David,
It's a pleasure to follow up about the outstanding service that DL Solutions has provided to us. Tom and I have done a few building/apartment renovations over the years, and while it's certainly possible to achieve excellent outcomes, getting there is usually fraught with complexity, struggle and pain. Yet in our projects with DL, there's been no pain, no struggle, and you have managed all the complexity. Each time we've worked with DL, the process has gone smoothly and the end results have been impressive.
I was not completely in favor of starting our first project with DL, where you reconfigured our home technology systems. The existing systems were chaotic and seemingly incomprehensible. I thought it would be better to leave them alone and hope for the best, but Tom insisted that we make some effort to make things modern and orderly. I anticipated extreme disruption--no phone/internet/audio/video for months as the systems were untangled. Yet you were able to bring things up to date, create order and make it all accessible to us as homeowners very expeditiously. Subsequent questions and adjustments with these systems have been addressed quickly and thoroughly.
I have also appreciated your assistance on a series of smaller projects since that initial one. DL's response has consistently been prompt, professional and thorough, even though some of these were quite small, and not particularly interesting or lucrative. In particular, when I recently needed to have Cloud data retrieved promptly, Gary stepped in and quickly sorted through what had been a very difficult situation. I was so pleased and relieved to have his assistance and expertise.
And I am now looking forward to working together again on the electronic systems for our new house. As always, your recommendations have been clear and extremely thorough, and I expect that the implementation will go as smoothly as it has in the past.
Thank you for all the excellent service and assistance that you have provided on our projects.
Best,
Martin
David,
As a long time representative for manufacturers in the Home Furnishings Field, I’ve worked with countless interior design firms and facilitators. I want to acknowledge that your company, DL Solutions, is among the very best & has my full & enthusiastic endorsement.
These comments are truly felt & based on witnessing your work over the last 2 decades. David, you are uniquely knowledgeable about your craft as well as being brilliantly creative. The skills you bring to a project, your attention to detail and the concern for your clients is exemplary.
Your wonderful long term staff - Monica, Nancy, & Gary - are each outstanding and a credit to your teaching & training.
Wishing you much continued success,
Gary Krupnick
Manufacture Representative
DL Solutions has been a very important vendor to Fury Design and our clients for almost 18 years. David Druger and his team are the most detail oriented and responsive people in our industry. I might also add that he has maintained the same core team for all the years we have been doing business. I know that when they are on the job I can count on the fact the job will be expertly designed, installed and finished on time. David instills all of these virtues in the team and they attack every job with the most professional and friendly attitudes that produce a positive follow through. In our business you do not often find this kind of dedication and professionalism. They also manage excellent follow through for years to come. Once you are their client, you become a part of their professional family. It is a pleasure to know the team David, Nancy, Monica and Gary ! Thank You.
Jim Fulton
Fury Design, Inc.
Nadine and I want to thank you for the great work your team did, in providing us with window treatments for our bay window and patio window.
The motorized window treatments, which work off a timer, go up and down at various times of the day to block out direct sunlight and provide privacy.
We are especially appreciative of all the time you personally spent with us to look at numerous product samples, so that we could choose the treatments that were best for our needs and budget.
If you ever need a customer reference, or if any of your customers wish to visit our home to see the treatments you installed, please let us know.
Steve Eissler
Ambler, PA
We purchased an apartment from a seller that had previously used DL for shades throughout. We wanted to make changes to the original installation. David Druger (the owner) met with us and spent all the time we needed explaining what had been done originally and our options for making changes. It was the first time we were purchasing home automation equipment and we needed a lot of hand holding. The revised set-up was perfect - on time and on budget. And since then the service follow-up whenever we have had a question or wanted to make a programming change, has been excellent. We'd recommend DL without any hesitation.
Art
The team from DL solutions from the first call over 15 years ago have been reliable and expert in every aspect of their work.
From the professional and warm response to our first contact when we moved into our center city condo over 15 years ago to our most recent renovation we have been treated with the skill and expertise of professionals, the attention and detail of a local small business owner and the professionalism of experts in their craft. What they do is exceptional and they stand by their work.
I recommend them unconditionally and would not use anyone else.
Monica McGrath
DL solutions has been a great company to work with. They are all very professional and detail oriented. They really understand the needs of the designers and are always happy to help out with their projects. I know when sending designers to them for Hartmann&Forbes, that they will figure out the best solutions for the job. The studio they created is very well organized and has a library the designers can use. They designed an experience area to see motorized shades and what the differences are between styles, materials and operating controls. I look forward to a long lasting relationship with DL solutions!
Sharon Miller eastern regional manager
HARTMANN&FORBES
10360 SW Spokane Ct | Tualatin, Oregon 97062
hartmannforbes.com | m 610.730.8195 | f 610.829.5355